Client care

We are committed to high quality legal advice and client care. If you are unhappy about any aspect of our service, we want to know about it and put things right, so please contact the person dealing with your case initially. If you would prefer not to or that is not successful, please contact Mr Mantle. You can register the complaint either verbally or in writing.. We will acknowledge the complaint within 7 days. Thereafter, we will conduct a full investigation and provide a substantive response within 8 weeks of the initial complaint. Making a complaint will not affect how we handle your case.

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. Normally, you will need to bring a complaint to the Legal Ombudsman within 6 months of receiving a final written response from us, or within 6 years of the act or omission about which you are complaining, or 3 years from when you should reasonably have known there was a cause for complaint (if the act took place more than 6 years ago).If you would like more information about the Legal Ombudsman, please contact them. Call 0300 555 0333. Email: enquiries@legalombudsman.org.uk, or write to Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ. The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money, or treating you unfairly because of your age, a disability other characteristic. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.